Privacy and Security Policy
PRIVACY AND SECURITY POLICY
WHAT INFORMATION WE COLLECT
of Information We Collect
billing and delivery address
on how you are using the Site
Collect Information When
purchase, order, return, exchange or request information about our
products and services from the Site.
create an Artmade.ch account.
visit the Sites or participate in interactive features of the Sites or
use a social media service, for example, our Facebook page or YouTube
sign up for e-mails, mobile messages, or social media notifications from
provide us with comments, suggestions, or other input.
interact with the Site through your computer, tablet or mobile device.
HOW AND WHY WE COLLECT INFORMATION
- Technologies Used
We may use tracking pixels/web beacons, cookies and or other
technologies to receive and store certain types of information. This
information includes Internet Protocol (IP) addresses, browser
information, Internet Service Provider (ISP), operating system, date/time
stamp and clickstream data. This information helps
us customize your website experience and make our marketing messages more
relevant. It also allows us to provide features such as storage of items
in your cart between visits. In order to provide the best
customer experience possible, we also use this information for reporting
and analysis purposes, such as how you are shopping our website,
performance of our marketing efforts, and your response to those marketing
In order to improve customer online shopping experience, help with fraud
identification, and to assist our customer care representatives in
resolving issues customers may experience in completing online purchases,
we use tools to monitor certain user experience information, including,
but not limited to, login information, IP address, data regarding pages
visited, specific actions taken on pages visited (e.g., information
entered during checkout process), and browser information.
from Other Sources
We may also obtain information from companies that can enhance our
existing customer information to improve the accuracy and add to the
information we have about our customers (e.g., adding address
information). This may improve our ability to contact you and improve the
relevancy of our marketing by providing better product recommendations or
special offers that we think will interest you.
HOW WE USE THE INFORMATION WE COLLECT
and Service Fulfillment
and manage purchases, orders, payments, returns/exchanges, or requests
for information, or to otherwise serve you.
any requested services.
marketing communications and other information regarding products,
services and promotions.
the effectiveness of the Site, mobile experience, and marketing efforts.
research and analysis, including focus groups and surveys.
prevent fraudulent transactions, monitor against theft and otherwise
protect our customers and our business.
HOW WE PROTECT THE INFORMATION WE COLLECT
maintain technical, administrative, physical, electronic and procedural
safeguards to protect the confidentiality and security of information
transmitted to us.
note that e-mail may not be encrypted and is not considered to be a
secure means of transmitting credit card information. “Phishing” is a
scam designed to steal your information. If you receive an e-mail that
looks like it is from us asking you for certain information, do not
respond. Though we might ask you your name, we will never request your
password, credit card information or other information through e-mail.
recognize the particular importance of protecting privacy where children
are involved. We are committed to protecting children's privacy and we
comply fully with the Children's Online Privacy Protection Act (COPPA).
We will never knowingly request or collect personal information from any
person under 16 years of
age without prior verifiable parental consent. If we become aware that an
individual is under the age of 16 and has
submitted any information to us, for any purpose without prior verifiable
parental consent, we will delete his or her information from our files.
also ask customers to carefully review their accounts and immediately
report any unexpected activity to us and their issuing bank or credit
card company. We ask all our customers to take measures to help protect
information in their online accounts, including the following:
the latest security updates and anti-virus software on your computer to
help prevent malware and viruses.
your e-mail account passwords frequently.
complex passwords or passphrases
not use the same password on more than one website.
not share your password with others.
out/log off website sessions so that your session is closed and cannot be
accessed by another user on the same computer, especially when using a
public computer or terminal.
HOW WE SHARE THE INFORMATION WE COLLECT
do not sell or rent personally identifiable customer information to third
may share information with companies that provide support services to us
(such as a printer, e-mail, mobile marketing, logistics, or data
enhancement providers) or that help us market our products and services.
These companies may need information about you in order to perform their
functions. These companies are not authorized to use the information we
share with them for any other purpose.
may disclose information you provide to us when we believe disclosure is
appropriate to comply with the law, including to meet national security
or law enforcement requirements; to enforce or apply applicable terms
and conditions and other agreements; or to protect the rights, property
or safety of our company, our customers or others.
By accessing the Site or interacting
with us, you consent to our use of information that is collected or submitted
Policy, so we encourage you to review it periodically.
January 20, 2018.